Request deletion of your Altaius account and its personal data, including when you no longer have the app.
Email our privacy team from the email address associated with your Altaius account. Include your account email and say whether you want to delete your account and its data, or request deletion of particular personal data. Do not send your password.
Email a deletion requestprivacy@altaius.com
We may ask you to confirm account ownership before processing the request. You do not need to install Altaius again to contact us.
Open Settings, then Account, then Delete account. Read the confirmation and choose Delete account to continue, or Cancel to keep your account. Deletion closes the Altaius account; it does not delete your Google or Microsoft account.
Account deletion removes your Altaius profile, profile photo, relationships, account-owned activity and progress, and associated personal records. Your own shared chat messages are removed or redacted while other people's messages are preserved. Your access closes immediately when an in-app deletion request is accepted; personal data removal is then processed.
We aim to complete verified account and personal-data deletion requests within 30 days after confirming account ownership. Your access closes when in-app deletion is accepted. Existing backup copies may remain for up to 35 days after data is removed from active systems and expire through the backup cycle. A minimal security record of account closure is retained to prevent the closed account from regaining access; records required by law may be retained for the applicable legal period. Our privacy team will explain any necessary exceptions or delays. Deleting your Altaius account does not delete data held independently by Google or Microsoft.
For an account managed by an organization, contact your organization or our privacy team. If you own a squad with other members, transfer ownership before using in-app account deletion.
